London Design Gold

2024

China Zheshang Bank Mobile Banking APP (Version 6)

Entrant Company

CZBANK

Category

User Interface Design (UI) - User Interface

Client's Name

Country / Region

China

China Zheshang Bank Mobile Banking APP (Version 6) is guided by the service philosophy focusing on "Data, Intelligence, Charity, and Specialization". It aims to tailor digital financial services for every users' unique needs by leveraging the latest in digital intelligence technology, enhancing benefits of loyalty point programs, prioritizing customer experience, and introducing five innovative charity functions.

The user interface has undergone a comprehensive redesign, integrating the bank's logo and signature color to forge a consistent and highly recognizable visual identity. This is conducive to reinforcing users' impressions of the brand. The optimized iconic system adheres to a unified style across the same functions on each page, making it much easier for users to recognize and interact with. The integration of a card-style layout and a real-time dynamic information display module improves the user experience with heightened intuitiveness and deeper engagement. Moreover, it eliminates superfluous page transitions and loading times, facilitating more efficient browsing and operation.

In terms of UX design, streamlined processes significantly boost operational efficiency. Content recommendations continually evolve based on big data analytics and user feedback, precisely attuned to users' individual needs. The app excels in inclusivity, offering tailored variations such as a senior-friendly mode and a VIP mode to embrace a wider user base. For instance, the Senior Mode is thoughtfully designed with enlarged fonts and vibrant color schemes, making information effortlessly accessible for the elderly. Furthermore, by incorporating functions like mobile top-up and bill payment within the daily life services section, the app weaves itself seamlessly into users' everyday lives, providing assistance exactly where and when they need it most.

Credits

Deputy General Manager/Planning and Experience Center of the Network Finance Department, CZbank Head Office
Lei Lu
Planning and Experience Center of the Network Finance Department, CZbank Head Office
Junrou Chen
Planning and Experience Center of the Network Finance Department, CZbank Head Office
Tingting Wang
Planning and Experience Center of the Network Finance Department, CZbank Head Office
Ying Fan
Planning and Experience Center of the Network Finance Department, CZbank Head Office
Jieqiong Zhang
Planning and Experience Center of the Network Finance Department, CZbank Head Office
Jie Chen
Planning and Experience Center of the Network Finance Department, CZbank Head Office
Baohua Zhu
Planning and Experience Center of the Network Finance Department, CZbank Head Office
Xin Xing
Planning and Experience Center of the Network Finance Department, CZbank Head Office
Xiaoqian Wang
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